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Access Information

Access For All

Everyone is welcome at The Octagon Theatre & Westlands Entertainment Venue and we will do whatever we can to ensure you have an enjoyable visit. Staff are available to help, so please ask us if you need any assistance. To ensure any special requirements you have are met, we ask that all patrons who use a wheelchair, are registered disabled or have specific seating or access requests contact the Box Office direct. For this reason wheelchair spaces and disabled concessions are not available through online booking.

If you have any general enquiries, please contact the Box Office on 01935 422884.

Please also see our Visual Guides which are available to download at the bottom of this page. These guides have been produced so that those with access needs, including schools and colleges, know what to expect when visiting The Octagon Theatre & Westlands Entertainment Venue.

Essential Companion Scheme

We recognise that some customers with disabilities may require the services of a helper or friend to enjoy the facilities offered at the venue. This person - the friend or helper - is designated as an ‘Essential Companion’. We are happy to offer free/reduced price seats to ‘Essential Companions’ to enable our customers with disabilities to visit our venues.

The scheme is not open to, or intended for, those who simply require assistance with transportation to The Octagon Theatre. An ‘Essential Companion’ is somebody who is able to help the individual with a disability to use and enjoy the services of The Octagon Theatre, as well as ensuring their safety and wellbeing.

As The Octagon Theatre is a publicly funded organisation, we require either the person with a disability or their appointed representative to complete an Essential Companion Scheme form and provide photo ID and proof of entitlement. You can find a downloadable version of this form at the bottom of this page.

If you are an organisation rather than an individual please contact the Box Office on 01935 422884 or octagontheatre@southsomerset.gov.uk for an Organisation ECS Form.

We have two branches of ECS Membership...

Available to those in receipt of the higher rate of Disability Living Allowance(care or mobility component), the higher rate of Attendance Allowance, the enhanced rate of the Personal Independence Payment (daily living or mobility component), the Armed Forces Independence Payment or for those who hold a Certificate of Visual Impairment or are registered blind.

Available to those in receipt of the middle rate the care component of Disability Living Allowance, the lower rate of Attendance Allowance or the standard rate of the daily living component of Personal Independence Payment.

We regret that if you, or the relevant member of your party, are receiving any other form of benefit than those listed you do not qualify for this scheme and so will not be eligible for complimentary/reduced price tickets.

If you have difficulty completing the membership form or would like more information, please contact the Box Office. A member of our team will be pleased to assist you.

The Octagon Theatre is also pleased to offer the following services:

  • A choice of spaces for wheelchair users in the Auditorium - if you require assistance before or after the show, or during the interval, please ask a member of staff.
  • A delivery service for drinks - these can be brought to your seat in either the Auditorium or the Café/Bar if preferred.
  • Disabled Parking: We have two disabled parking bays for Blue Badge Holders that are available on a first come first served basis. We also have a small car park which you are able to park in if there is space available. Please do not park in the  Textiles shop  car park or the Albert Goodman car park.  Please note, We cannot pre-book disabled car parking spaces during our Literary Festival Events due to multiple events happening within the building at the same time. Should you require assistance when dropping off passengers at the theatre and wish for someone to wait with your companion whilst parking we are happy to assist. 
  • Level access to Foyer, Toilets, Auditorium and Johnson Studio as well as a lift to the Bar, Cafe/Bar and First Floor.
  • An infra-red hearing system in the Auditorium.

Westlands Entertainment Venue

“The Westlands site is possibly the best public access complex in South Somerset and should be promoted as such.” Stan Shayler, Access For All Solutions

We provide the following access facilities at our venue (as reported by Access for All Solutions):

  • Excellent parking with 14 Accessible parking spaces
  • Accessible toilets
  • Level access throughout to all ground floor facilities
  • Infra-red hearing loops
  • Excellent internal circulation areas

Our Wheeldon Suites, Ballroom and Lounge Bar are fully accessible and there is an accessible toilet located on the ground floor.

Please note our Parish Suite is on the first floor and is not served by a lift. There is no accessible toilet on the first floor.